“All business success rests on something labeled a sale, which at least momentarily weds company and customer.”
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
