“Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.”
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Communication is everyone's panacea for everything.
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
