“There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.”
Tip: press → for another quote, C to copy, S to share.
If you don't understand the details of your business you are going to fail.
Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital.
The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
