“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.”
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The common question that gets asked in business is, 'why?' That's a good question, but an equally valid question is, 'why not?'
I've always been at the intersection of computers and whatever they can revolutionize.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.
