“The most important thing in communication is hearing what isn't said.”
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The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
Time is the scarcest resource and unless it is managed nothing else can be managed.
Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'
Management is doing things right leadership is doing the right things.
