“Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.”
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The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.
If you stand up and be counted, from time to time you may get yourself knocked down. But remember this: A man flattened by an opponent can get up again. A man flattened by conformity stays down for good.
If you aren't playing well, the game isn't as much fun. When that happens I tell myself just to go out and play as I did when I was a kid.
