“Be good. Do good. The devil wields no power over a good man.”
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When you give everyone a voice and give people power, the system usually ends up in a really good place. So, what we view our role as, is giving people that power.
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Doublethink means the power of holding two contradictory beliefs in one's mind simultaneously, and accepting both of them.
Whenever we seek to avoid the responsibility for our own behavior, we do so by attempting to give that responsibility to some other individual or organization or entity. But this means we then give away our power to that entity.
